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Frontpoint Security Review (2024)

A well-known security company offering custom DIY packages with 24/7 monitoring
By Barry StingmoreBy Barry Stingmore -
Last Updated: Apr 14, 2023
12,694 reviews
by
logo-FRONTPOINT SECURITY
844-209-1080Visit Site
Price
$49.20/month
Money-back guarantee
30 days
Mobile
Android and iOS

Our Verdict

Is Frontpoint Security Worth Signing Up For?

Frontpoint offers a range of high-quality home security solutions. Along with basic motion and intrusion sensors, you can integrate security cameras, life safety, and home automation devices. There’s a 3-year warranty with all equipment, the customer service is excellent, and there’s a tidy mobile app. Overall, Frontpoint is an option worth considering.

Price
$49.20/month
Money-back guarantee
30 days
Mobile
Android and iOS

Frontpoint Security at a Glance

9.8
Editorial Score

Products

Outdoor, indoor and doorbell cameras; Door, window, glassbreak and garage motion sensors; Control hub
10.0

Smart Features

Smart lock, outlet and thermostat; All features can be controlled via the mobile app and central hub
10.0

Monitoring

24/7 professional monitoring; Video streaming and recording; Smoke, flood and carbon monoxide detection
10.0

Installation

DIY installation
9.0

Offers

30-day money-back guarantee; 3-year warranty
10.0

Frontpoint Security Pros & Cons

PROS

Highly customizable security systems
Simple DIY installation
Great customer service and support center

CONS

Equipment can be expensive
Three-year lock-in contract

Top Frontpoint Security Reviews

JP
Jeff Perkins
System Upgrades
It was time to replace my smoke and heat units in my house and garage. I had 9 units to replace and your Associate Product Support Specialist, Daniel Galeas, was outstanding. He provided support for the swap out as well as insured the new units were communicating with your system once installed. I couldn't ask for better service.
Mi
Milind
So far it’s been 4yrs I have been using…
So far it’s been 4yrs I have been using Frontpoint and there has been no complains. Customer Service has been amazing. The tech support is very knowledgeable and help resolve issues remotely.
RN
Robert E Napier
Fast service
Fast service, explained my options, easy to work with
See all Frontpoint Security reviews

How do I know I can trust this Frontpoint Security review?

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Frontpoint Security Frontpoint Security Visit Site

Frontpoint Features and Highlights

Frontpoint offers a number of unique and innovative features to ensure your home is as secure as possible. 

Hourly Sensor Checks

As part of its 24/7 monitoring service, Frontpoint offers hourly sensor checks. Basically, this means that the system automatically checks the status of every sensor and device each hour. If it finds any issues, you will be notified immediately. 

Frontpoint ID Protect

All Frontpoint contracts come with free access to the Frontpoint ID Protect, an online tool. This comes with advanced monitoring tools that are designed to protect your online identity from scammers and other fraudsters. Specialists are even available to help you recover information if an issue is found. 

Live Video Streaming

With Frontpoint, you can access live streams from your security cameras and doorbell camera at any time. The mobile app enables you to view both live streams and recorded footage from all of your cameras. 

100% Cellular

Frontpoint security systems are 100% cellular based, which means that you won’t have to rely on a potentially patchy WiFi or internet connection. It’s also fully wireless and will continue to operate if the power is cut. 

Frontpoint Equipment & Products

Home Security Systems

Frontpoint enables you to build your own home security systems from the ground up, ensuring you get exactly what you need. All systems require a Frontpoint Hub & Keypad, which costs $182.99. Door/window sensors cost $19.79 each, motion sensors come in at $38.99, and glass break sensors cost $44.99 each. 

You can also purchase garage door tilt sensors for $26.99 each, enabling you to secure every entrance to your home. All systems come with 24/7 professional monitoring, but it would have been nice to see a self-monitored option. 

Home Security Cameras

There are also four different security cameras that you can add to your Frontpoint home security system. Simple indoor cameras with night-vision and recording cost $59.99 each, while premium indoor cameras with two-way audio and live-feed support cost $119.99 each. 

A free doorbell camera is included with every purchase ($113.99 value). This enables you to speak with visitors, view a live feed from anywhere via the mobile app, and record sporadically using motion-sensing technology. Last, but not least, outdoor cameras with two-way audio, motion sensing, live-feed support, and smart intruder deterrence cost $119.99 each. 

Life Safety Alarms

Frontpoint also enables you to add various life safety alarms to your home security system. Smoke and heat sensors cost $38.99 each, carbon monoxide sensors come in at $53.99, and flood sensors are just $26.99. All life safety alarms are monitored as part of Frontpoint’s 24/7 monitoring service, and the appropriate action will be taken if an alarm is triggered. 

Smart Home Automation

Last, but not least, there are a small number of smart home automation devices that you can link to your Frontpoint system. These can all be integrated with your central management hub and controlled through the mobile app. 

A smart door lock will set you back $107.99, outdoor smart plugs are $22.79 each, and wireless light controls cost $22.99 each. There’s even a smart thermostat on offer if you’re willing to part with $119.99. 

Frontpoint Services

Frontpoint offers 24/7 professional monitoring services for every client. You will have to pay a monthly fee to access this, but it’s worth it. Along with intrusion alarm monitoring, you will also benefit from monitoring of fire and smoke alarms and other life safety devices. 

If an issue does occur, first responders will be dispatched within seconds. You will receive mobile alerts immediately if your system is triggered, and you can cancel false alarms by contacting the monitoring team. 

Monitoring

Frontpoint’s 24/7 monitoring team is based in the US and claims industry-leading response times. Some features of its monitoring services include the following. 

  • 24/7/365 service across the US
  • Life alert system monitoring 
  • Emergency services notification
  • Two-way communication
  • SMS and email alerts

Frontpoint Installation

DIY installation is available with all Frontpoint systems, and there’s a comprehensive user guide outlining everything you need to know to get started. It begins by explaining how to set up your central control panel before moving on to things like door/window sensors and security cameras. 

All sensors are fixed in place with a simple adhesive tape. The entire process is extremely straightforward, and you shouldn’t have any issues if you follow the instructions carefully. 

Frontpoint Contracts and Warranties

Frontpoint offers a three-year manufacturer’s warranty on all hardware. In the case of a defect or other issue not caused by misuse or normal wear-and-tear, you can request a repair or replacement for free. Note, though, that the warranty is only available for existing Frontpoint customers. 

Note that all Frontpoint purchases come with an automatic 3-year monitoring contract. This isn’t made very clear, and it’s automatically added to your cart during checkout. The only information that indicates that you’re entering a contract by completing your purchase is hidden away in the fine print. 

Fortunately, there is a 30-day money-back guarantee that enables you to get your money back if you’re not happy with the service provided. Canceling your contract is as easy as speaking with the support team, but you will be liable for 80% of the outstanding fees if you do so.

Frontpoint Security App

The Frontpoint mobile app is available for free for iOS and Android users. It comes with a wide range of features that enable you to manage every aspect of your system, although the availability of some features can depend on your contract.

For example, you can use the mobile app to arm and disarm your alarm system remotely. You can also view live security camera streams and recorded footage, control smart home devices, receive alerts about device status, and more. 

Mobile Alerts

Frontpoint enables you to configure custom mobile alerts according to your preferences. You can receive real-time email, text, and/or push notifications for everything from alarm triggers to simple events such as a parcel arriving. 

Frontpoint Security Customer Support

Frontpoint offers live chat, phone, and email support. You can send an email 24/7, and phone service is available from Monday to Friday, 8am to 11pm, and from Saturday to Sunday, 10am to 7pm (EST). We tested the live chat and found the support agent to be friendly and responsive. 

There are also numerous self-help resources available in the Support Center. These include everything from simple beginner guides to advanced tutorials and troubleshooting articles. You will also find a selection of FAQs and an educational blog with a wide range of informational articles. 

Pricing & Special Offers

Frontpoint offers a selection of base packages that you can build your system on. The most basic Safehouse package includes two intrusion sensors, one motion sensor, the Frontpoint management hub, and a doorbell camera for $129. Extra hardware can be added as required, and prices are clearly displayed on the Frontpoint website. 

Financing is available for eligible customers, and some people will even get 0% APR interest. Along with your initial equipment costs, all Frontpoint customers have to pay $1.64 per day (~$49 per month) for 24/7 monitoring. Overnight and two-day shipping are available for an extra fee. 


The Safehouse
The Bunker
The Fortress

Price

$129

$380.35

$478.73

Installation Fee

No

No

No

Mobile Access

Yes

Yes

Yes

Professional 24/7 monitoring

Yes (Add-on)

Yes (Add-on)

Yes (Add-on)

Frontpoint Hub

Yes

Yes

Yes

Door/Window Sensors

2

3

6

Motion Sensors

1

1

2

Indoor Cameras

0

1

1

Doorbell Camera

Yes

Yes

Yes

Smoke and Heat Sensors

No

Yes

Yes

How Does Frontpoint Compare to Other Home Security Services?


Frontpoint
SimpliSafe
Ring
ADT

Best for

Custom DIY home security systems

A simple security system

Remote monitoring

Professional guidance

Price per Month

$49

From $9.99

From $3 ($20 for professional monitoring)

From $36.99

Money-back guarantee

30 days

60 days

30 days

6 months

Warranty

3 years

Limited lifetime

1 year

Yes (with add-on)

Mobile

iOS, Android

iOS, Android

iOS, Android

iOS, Android

Frontpoint Security Frontpoint Security Visit Site

Frontpoint vs SimpliSafe

Both Frontpoint and SimpliSafe offer powerful beginner-friendly home security solutions backed by 24/7 monitoring. However, SimpliSafe is more affordable, has no lock-in contracts, and has a longer 60-day money-back guarantee. We’d recommend it over Frontpoint in nearly every situation. 

Frontpoint vs Ring

Ring offers basic home security systems built around security and doorbell cameras. It’s a very affordable option for self-monitored solutions, but it doesn’t offer the same configuration options and power as Frontpoint. At the end of the day, we’d recommend Frontpoint over Ring if you want a complete home security system you can rely on. 

Frontpoint vs ADT

ADT is a big name in the home security industry, and it offers custom, professionally-installed security solutions. Frontpoint does have an included three-year warranty, but we’d recommend going with ADT for its six-month money-back guarantee and excellent monitoring services. 

Bottom Line

Frontpoint home security offers custom security solutions backed by 24/7 monitoring, excellent customer service, and a 3-year warranty on all hardware. You will have to commit for three years, and you cannot buy equipment without subscribing to a monitoring plan, but its prices are competitive, and there are financing options available. 

All things considered, Frontpoint security presents as an attractive option for those who want a simple, no-frills home security solution that comes with exactly what they need. 

Frequently Asked Questions
How does Frontpoint Security work?+-

Frontpoint Security enables you to build your own security system from the ground up, ensuring you get exactly what you require. Installation is very straightforward, and you will benefit from 24/7 monitoring at all times.

Is Frontpoint a good company?+-

Yes, Frontpoint is a good company. It offers high-quality, reliable home security solutions for homes of all shapes and sizes, and it enables you to build the exact system you require. On top of this, all systems come with 24/7 monitoring.

How much is Frontpoint Security per month?+-

Frontpoint security costs approximately $49 per month for its 24/7 monitoring service. However, you will have to either pay for equipment up-front or pay for your equipment via extra monthly fees with a payment plan.

Barry is a veteran who has served as a front-line officer for 10 years. Responding to hundreds of residential burglary incidents during his career, he has built up a wealth of experience surveying crime scenes. Today he shares his knowledge by delivering crime prevention advice on publications such as Top10.com.

Frontpoint Security reviews

Great • Reviews 12,694
on
Excellent
79%
Great
13%
Average
3%
Poor
1%
Bad
4%
Sort by
JP
Jeff Perkins
3 weeks ago
System Upgrades
It was time to replace my smoke and heat units in my house and garage. I had 9 units to replace and your Associate Product Support Specialist, Daniel Galeas, was outstanding. He provided support for the swap out as well as insured the new units were communicating with your system once installed. I couldn't ask for better service.
Mi
Milind
4 weeks ago
So far it’s been 4yrs I have been using…
So far it’s been 4yrs I have been using Frontpoint and there has been no complains. Customer Service has been amazing. The tech support is very knowledgeable and help resolve issues remotely.
RN
Robert E Napier
4 weeks ago
Fast service
Fast service, explained my options, easy to work with
Ka
Karen
4 weeks ago
"Enjoyed speaking with Christina during…
"Enjoyed speaking with Christina during contract renewal process. Thanks for the renewal perks!

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